ITIL® provides a framework of best-practice guidance for IT service management, and since its creation, ITIL has grown to become the most widely accepted approach to IT service management in the world.
This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content, and coverage of ITIL.
This guide describes the key principles of IT service management and provides a high-level overview of each of the core publications and associated lifecycle phases within ITIL:
■ ITIL Service Strategy
■ ITIL Service Design
■ ITIL Service Transition
■ ITIL Service Operation
■ ITIL Continual Service Improvement
ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.